AI-powered fraud detection.
From first signal to final action.

The early-warning approach compares field-agent stops and movement with scheduled locations and updates in the application. Rules can examine a stop without a corresponding activity record, a mismatch with the expected location, proximity to certain customer records or gaps in location data.

The rule engine generates alerts by severity. Authorised reviewers can inspect the assigned task, activity updates and location context, then change the severity or mark an alert as no fraud. A weak signal, a device problem and a genuine concern should not be treated as equivalent.

Fraud concerns can be reported directly or referred from the audit workflow when an authorised approver confirms an observation for investigation. Submission creates a case reference and notifies the relevant users according to configured action-wise email lists.

The case moves into an investigation process with an assigned committee. Access is controlled at menu and activity level, allowing the organisation to distinguish who may create, edit, review or perform a particular action. Editing the initial incident is restricted once the investigation committee is established in this process.

Regional, zonal and apex committee workflows support meeting scheduling and participation. Meeting records capture discussion, recommendations and decisions, while authorised members can provide their opinions at the relevant stage.

This matters when a case requires more than one level of review. The next committee should be able to understand the earlier recommendation and the supporting record, rather than reconstructing the matter from separate emails. The exact committee structure and escalation route are configured to the organisation.

Once decisions are completed, responsible people are notified of their action items and update progress in the application. The actionable report shows status, pending work and overdue dates, with filters for office, status and case reference. Incident details and reports can be downloaded for authorised review.

A case should not disappear from management attention simply because a meeting has concluded. The action owner, due date and completion evidence need to remain visible until the agreed response is recorded.

Collection-related signals are documented for lending operations. Other enterprises may need an incident-investigation workflow for their own processes, but detection rules cannot be assumed to transfer unchanged. Discovery should establish available data, access, investigation roles, confidentiality and the review criteria before promising a new detection scenario.