Digital lending, from the customer’s first step to your operational review.

A digital loan application is a sequence of decisions and handovers. The customer needs to understand what information to provide and what happens next. The lender needs a complete application, a consistent assessment process and visibility of work that has stopped or needs attention.

Arukus Digital Lending App brings those responsibilities into a customer-facing mobile journey and a management workspace. The application can be configured for NBFCs, MFIs and fintech lenders, with the products, eligibility rules and system connections agreed for the institution.

The journey begins with a choice of regional language and mobile-number verification through OTP. Customers are guided through the information and documents required for their application. The workflow includes consent steps, Aadhaar eKYC, Voter ID capture and confirmation, and a selfie for identity cross-verification. Co-borrower information and verification can also form part of the application.

Identity, credit bureau and payment services depend on the approved providers, access arrangements and configuration chosen for the deployment. The implementation should reflect the institution’s current requirements and applicable provider permissions.

The application captures personal and household information, income and recurring expenses. The workflow also supports household images with object recognition and a location check against configured distance criteria. These steps can be assessed against the lender’s data needs, consent model and operating rules.

Credit bureau information and income and expense details feed the configured eligibility assessment, including Fixed Obligation to Income Ratio (FOIR). The customer can view the eligible amount, repayment tenure and EMI, with the applicable fees and insurance details where included. Eligibility calculations support the lender’s defined credit process; they do not remove its responsibility for authorised lending decisions.

The subsequent workflow covers bank-account verification through a penny-drop check, review of loan documents, OTP-based e-signature and a repayment mandate. An agreed connection to the core banking system supports the disbursal handover to the customer’s bank account.

Each interface needs a defined source record and a response when verification or a transfer does not complete. Those details are established with the institution and its service providers during implementation.

The customer dashboard brings together application access, current and past loan information, transaction history, the loan ledger, payment schedules and notifications. The customer experience also includes cross-sell offers, profile management and access to customer support.

For management, dashboards organise applications by status, including incomplete, rejected and approved cases. Teams can review customer activity, disbursal volumes and ticket sizes, and download repayment reports by the relevant organisational and date filters. User access, permitted service pincodes and eligibility criteria are configurable.

Product settings include interest rates, processing-fee rates and tax parameters. The implementation can also configure KYC capture, required data fields, activity steps and user assignments. Eligibility settings can reflect FOIR, days-past-due criteria and relevant co-borrower or family credit information, according to the agreed lending policy.

A useful demonstration follows one application from onboarding to its management review. Bring the loan products, assessment criteria, service-provider interfaces and reporting you need so we can distinguish available configuration from integration and additional development.

Discuss a Digital Lending App demonstration, explore the Loan Origination System, or review our MFI and NBFC applications.