ARUKUS / LENDING OPERATIONS
Keep the customer journey visible across lending teams.
An evaluation route for MFI and NBFC application, field and collection responsibilities.
Follow an application through capture and review, then examine the relevant field and collection processes. The customer app and staff workflows serve different users. Core-system responsibilities, historical data and the exchanges between products must be mapped before an integrated scope is promised.
Agree the handover before connecting the products
Identify the source record, the receiving team and the decision supported by the exchange. Each product can be evaluated independently. A combined implementation requires an agreed interface, permissions and operating responsibilities.
Start with one operating example
Bring the existing forms, system map and an exception that moves between teams. We will map the relevant products, identify shared information and distinguish configuration from integration or additional development.