AIENTERPRISE PERSPECTIVES
Help reviewers decide where to look first.
A proposed way to organise unusual records for investigation, with the reason for each flag visible.
Let’s discuss Exception triagePROPOSED AI / REVIEW MODEL
A priority should come with a reason.
Explore the role of information, assistance and human review in a scoped pilot.
01SELECT A CHECKPOINT
TO EXPLORE
Agreed signals
Examine agreed signals. Agreed signals with visible reasons
TO EXPLORE
A review queue is useful only if its flags deserve attention. Exception triage could bring together agreed signals—such as inconsistent fields or unusual record patterns—and explain why an item has been prioritised.
A flagged record is not a finding of fraud. Reviewers need access to the source, a way to dismiss an incorrect flag and a clear route for further investigation. Decisions affecting customers or employees remain with authorised people.
Before a pilot, the team would define the signals and the number of cases it can examine. Evaluation should include missed exceptions as well as false alarms; a long list of alerts is not evidence of success.
IN PRACTICEWHAT IT BRINGS TO YOUR TEAM