Arukus’s Field Track-O Application continuously tracks the movement of field agents. The system cross-verifies scheduled tasks with actual travel patterns, ensuring that field executives are visiting designated locations.
Example: If an agent is assigned to collect repayment from a borrower at Location A but never enters the geo-fenced area, an alert is triggered.
By integrating location tracking with the Collection Management System (CMS), financial institutions can verify whether collections were successfully recorded.
Example: If a payment is marked as received from Customer X, but the agent was not near Customer X’s registered location, a fraud alert is generated.
Arukus’s Fraud Rule Engine analyzes location, movement, and transaction data to detect irregularities by comparing with task, activity and customer data.
Key Questions Analyzed:
Did the stop location match the scheduled customer visit?
Was the agent present at a delinquent or closed account location?
Was the agent’s location data switched off to avoid tracking?
Was a payment recorded from a location different from the scheduled visit?
Example: If an agent repeatedly updates loan collection records without stopping at the customer’s registered location, the system flags a potential fraud.
Fraud alerts are categorized into Red, Orange, and Yellow based on severity. Higher-risk alerts are escalated to regional managers, allowing institutions to take prompt corrective action.
Example: An agent who consistently reports collections while being stationary or far from borrower locations may trigger a Red Alert requiring immediate investigation.
Arukus Technologies offers an integrated fraud prevention ecosystem:
Field Track-O Application: Real-time location tracking of loan officers and field executives.
Collection Management System (CMS): Ensures collected payments are accurately recorded and deposited.
Fraud Rule Engine: Detects discrepancies in location and transaction data, generating alerts.
Automated Escalation: Suspicious activities are automatically flagged for managerial review.
Internal fraud remains a major challenge in the MFI and NBFC sector, but advanced technologies like Arukus’s Field Track-O and Collection Management System provide a proactive approach to fraud detection. By leveraging geo-location and movement tracking, financial institutions can safeguard their assets, maintain operational integrity, and enhance trust with their customers.
For more information on Arukus’s fraud detection solutions, visit www.arukustech.com.
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