Archives: Ticketing System

Reduce service disruptions, meet your SLAs, improve field agents and managers productivity, and manage the entire life cycle of a ticket.

Manage Roles like Agent or Admin, and ensure they have the appropriate permissions to perform actions related to handling support tickets.

Cut down on repetitive tasks by automating the process of ticket assignment, and free up your time to solve complex customer issues

SLA reminders notify the right people when a ticket approaches its SLA deadline. This way, you can be certain that all your support queries are responded quickly and issue resolved on time.

If a ticket breaches its SLA, escalation rules bring it to the attention of the right people. It makes it easy for people to follow-up and ensure no customer gets a delayed response.

Customize the ticket form to contain different fields specific to the type of your business or your support process. Collect customer information that is unique to your business by creating custom fields for these details

Support360°s in-depth report gives you an overview of your helpdesk and all the important metrics associated with creating and resolving tickets. This includes the number of tickets, created, resolved or reopened as well as the helpdesk average response time, resolution time and SLA metrics